G.James is Australia's leading integrated glass and aluminium manufacturer and contractor. Our privately owned, family company employs 2000 people with operations throughout Australia.

Our Glass Division located in Eagle Farm has an excellent opportunity for a Business Systems Support person to join the team. We are looking for someone who is self-motivated with excellent problem solving skills and focused on providing exceptional user support.

The Role：
As one of our Business Systems Support team members, you’ll play a key role in ensuring the smooth operation of our day-to-day processes. Reporting to the Systems Manager, you’ll provide comprehensive functional and data support across our nationwide Glass Division.

Key responsibilities：

Troubleshoot and support users with functional issues in Oracle EBS and LiSEC systems.
Assist in improving manufacturing processes and order management.
Support testing and implementation of software updates and releases.
Learn and assist with LiSEC system configuration.
Respond to user enquiries, escalating issues when necessary.
Develop user knowledge and system adoption through training and documentation.
Maintain and update policies, procedures, technical manuals, and work instructions.
Analyse workflows, assess current functionality, and recommend improvements.
Assist with data analysis and reporting requirements.

About You

We’re looking for someone who thrives in a dynamic environment and is eager to make an impact.

Experience: Prior experience in the glass industry is highly desirable.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with LiSEC and Oracle EBS is highly desirable.
Problem-Solving: Strong troubleshooting abilities and user support experience.
Organisation: Excellent time management and attention to detail.
Adaptability: Ability to multitask and work under pressure.
Transport: A current driver’s license and reliable transport.

The Benefits

Competitive salary
Full-Time permanent position with immediate start available
Health insurance benefits - 7% discount with BUPA
Free on-site parking
Positive safety culture and team environment
Career development opportunities across the G.James Group