We are a national logistics company with our head office based in WA.

This is an exciting role for the right person who wants to build their career in a warehousing and logistics company at our flagship Hazelmere site.

The Key Account Manager is part of a dynamic warehouse team that is responsible for team management, operations performance, and client services.

The client you will be responsible for is a national, high profile, group. Opportunity exists to expand this relationship nationally.

Responsibilities:

Client Service and Operations Management

Ensure site operations are meeting required SLAs, contractual requirements, and client expectations
Demonstrate a full understanding of the client's contract
Build and maintain strong client and team relationships; regularly meet key stakeholders and work collaboratively to achieve operational outcomes
Ensure all operating procedures, and processes, are current and completed by all team members
Advise and support the client and teams on daily matters with clear communication, applying examples of best practice
Encourage teamwork; drive change and ensure all staff members are aligned to achieving client satisfaction
Always maintain effective communication with the respective stakeholders

Promptly escalate communication when/if required

Compile and present accurate monthly and quarterly information reporting
Proactively identify continuous improvements for service improvement and client value-add
Prepare and manage payroll, budgeting, and respective finances effectively

Leadership, Training & Development

Lead client and staff meetings with confidence and knowledge
Hire, lead, motivate, train, evaluate, and retain team members.
Identify, encourage, and develop future leaders through robust development and succession planning
Manage staff using a ‘lead-by-example’ approach; be prepared to assist with any role when necessary to ensure client service expectations are met
Ensure the team is optimally staffed at all times
Delegate whilst also exhibiting a hands-on approach
Foster a positive, cohesive, collaborative, and team-oriented work environment
Prepare and conduct regular employee evaluations and development planning
Work with the Manager of Operations and the HR team to resolve any disciplinary issues in a timely manner
Demonstrate cross-cultural awareness and sensitivity

Corporate & Compliance

Always exhibit professional decorum
Ensure strict compliance with processes, procedures, and policies, particularly relating to the confidentiality of client information
Network with other Account Managers to share ideas and best practices

About You:

Experience & Characteristics Required:

3+ years' experience in a leadership and operations management role
A degree in Supply chain and logistics or a related field would be of advantage
Strong client service, negotiation, and communication skills
A high level of competency in MS Excel, Word, and PowerPoint
Detail-oriented with the ability to prioritise and handle multiple tasks in a demanding, time-sensitive environment
An understanding of risk mitigation and sound knowledge of WHS and CoR compliance within the warehousing industry

Exposure to any Tier 1 WMS will be viewed favourably. This is a hands-on role where you will be expected to work collaboratively with warehouse and administration staff.

We are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives.

This is a fantastic opportunity to join our growing and dynamic organisation with significant career prospects. Salary will be determined based on level of experience.

CTI Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.