About the Role

The ICT Service Support Specialist is responsible for providing analysis and resolution of business system issues and configurations to all South Australian Tourism Commission (SATC) staff. This role encompasses several key responsibilities to ensure the effective operation of all ICT services within SATC. The specialist is tasked with accurately logging and managing ICT service requests and incidents, tracking and documenting the progress and resolution of issues, and performing basic troubleshooting for hardware, software, and network-related problems.

In addition to technical support, the ICT Service Support Specialist is committed to delivering excellent customer service. By developing and maintaining positive relationships with the client base, the specialist proactively addresses user needs and concerns to improve customer satisfaction. The role also involves assisting with the configuration and maintenance of business systems, ensuring they are optimized for performance and reliability.

Furthermore, the ICT Service Support Specialist provides user training on ICT systems and tools, creating and maintaining documentation for troubleshooting procedures and solutions. Effective collaboration with other ICT team members and departments, as well as clear communication with users, is essential for understanding and resolving issues. The specialist identifies opportunities for improving ICT services and processes, implementing solutions to enhance the overall effectiveness of ICT support.

A full Position description can be accessed via our careers page: Careers | Tourism SA

The role will be offered on a full-time, 6-month non-executive contract.

A wide range of benefits are available at SATC including:

Purchased Leave Entitlements
Fitness Passport Program (access to 70+ gyms across South Australia)
Hybrid working arrangements – 2 days work from home offered
Opportunity to join a fun and active social club
Annual Calendar of Wellness events
Mental Health First Aid Training
Annual skin checks and flu vaccinations
Casual Fridays
Staff recognition and service awards
Access to a free and confidential employee assistance program

The SATC as part of the South Australian Public Sector is committed to building a diverse workforce, ensuring equitable opportunities for all, and fostering an inclusive culture where everyone belongs, and their uniqueness is valued.

Applications consisting of a resume and cover letter are to be directed to Monica Nemeth, Director Technology and Security at the South Australian Tourism Commission.

Applications close: 9.00am, Tuesday 22 April 2025

Enquiries can be directed to People and Culture on 8463 4513.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have in the IT industry?