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As an IT Assistant, you will play a vital role in supporting our 17 stores and corporate team. You will assist our IT Specialist in providing technical assistance, troubleshooting issues, and ensuring our teams have the tools and technology they need to succeed. You should be solutions driven, have strong communication and thrive in a support role.

The Role

Fixed term 12-month contract
Part time 32hrs per week, Monday - Thursday
Based in our Sydney CBD office

Duties and Responsibilities

Provide first level technical support to stores and head office teams
Manage and resolve IT support requests using ticketing system, ensuring timely and accurate issue tracking
Contribute and collaborate in IT projects, including research, testing, and implementation whilst maintaining a high level of time management and organisational skills
Assist in the setup, configuration and maintenance of IT equipment (eg. POS systems, laptops, mobile devices, printers)
Manage and restock inventory of office and store devices
Ability to seamlessly communicate with various types of users, extract and identify weakness/strengths to resolve the issues swiftly
Participate in software and hardware upgrades and deployments
Maintain best practices and enforce IT company policies and procedures
Manage and update documentation of IT processes and procedures
Aid in monitoring network performance and security, reporting any anomalies
Assist with user account management and access control
Develop skills in various technologies and tools used within the company
Innovative and active skills in approaching BAU tasks

Qualifications and Requirements

Minimum of 1 years’ experience in similar role preferably in retail sector
High level of understanding of applicable devices and programs such as android/iOS devices, laptops, printers, Windows, Office 365, network equipment, Bluebird/RFID, POS equipment
Retail IT Sector Experience (please specifiy this in application if applicable)
Exceptional troubleshooting and analytical skills
Experience with ticketing systems
Strong and fluid communication skills
Tertiary education within IT a plus
Ability to work in fast paced environment
Full working rights

About Us

We are Inditex! One of the largest fashion distribution groups in the world, to which Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home belong. Our brands represent style, the expression of identity and the transformative power of fashion.

At Inditex, we champion diversity and inclusion, fostering an environment where everyone feels valued and respected with equal access to opportunity. We are dedicated to ensuring a safe and healthy workplace for all, free from discrimination, harassment, bullying, or violence of any kind. We prioritise treating all individuals with dignity and respect, ensuring that every individual can thrive in a supportive and respectful atmosphere. If you require any adjustments during the recruitment process, please reach make note on your application.

We see each team member as an individual with limitless potential, whose unique contribution is vital to our success. The Top Employer Institute has recognised our effort by certifying Inditex as a Top Employer 2024.

Please Note

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We thank you in advance for your interest in working with us at ZARA.

www.inditexcareers.com | more than a job

From Inditex Australia Pty Ltd, we will use your personal data as the data controller, for the purpose of managing your participation in our recruitment processes. The legal basis of our lawful use of your data is the consent that you give us on completing this form.

We inform you that we will share your data with Inditex Group companies within and outside the European Union in accordance with our mutual preferences and interests, and with service providers and co-operators who assist us in the management of the recruitment processes. You may withdraw your consent at any time, in addition to exercising other rights, as set out in our Privacy Policy.

For further information, please consult our Privacy Policy, at https://itx.to/RecruitmentPrivacyPolicy

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
How many years' experience do you have as an Information Technology Assistant?
Do you have technical support experience?
How many years' experience do you have in the retail industry?