SEAWAY is currently looking for a bright, motivated IT Graduate to deliver first-level technical support to the SEAWAY Group, spanning across our Australia, and New Zealand, and China offices. The successful candidate will have excellent customer service skills, possess a can-do attitude, and have a willingness to learn.

This is a full-time, entry-level role, best suited to a graduate who wants to take the next step in advancing their IT career. Working as part of the Business Improvement team and reporting to the IT Manager, you will have the opportunity to learn a variety of different technologies and systems, within a highly supportive environment.

Please note this is a fulltime office position.

The Role

Primary Responsibilities and Duties:

Provision of Level 1 technical assistance to 500+ staff for day-to-day computing issues
Resolution or escalation of IT issues as required
Assist in administering and maintaining business infrastructure (computers, servers, network, phones printers, etc.)
Setup and configuration of desktop, laptop, and mobile devices
Maintain user accounts and systems access
Monitoring, investigation, and escalation of security alerts & notifications
Assist with IT projects and new implementations

About You

Required Experience & Skills

Completed a relevant IT qualification
Customer service experience in any industry
Strong attention to detail
Excellent communication and problem-solving skills
Confident phone manner
Highly effective planning and organising skills
High level of accuracy and attention to detail
Ability to manage high volumes of work
Ability to work autonomously to resolve end-user problems
Energy & enthusiasm with a willingness to provide help to others

If this sounds like you, submit an application today!

How can you stand out?

Experience/knowledge of the shipping & logistics industry
An eye for continuous improvement
Thorough knowledge of Microsoft Environment
Experience in scripting and automation
Drivers license will be highly regarded

What do we offer?

Opportunity to join a fast-growing Australian-owned Shipping Agency & Logistics Company
Exclusive discounts at hundreds of retailers, including Coles, Heath Insurance Providers & Gym Memberships
Comfortable, modern offices just a few minutes' walk from Flinders Street station
Access to the building’s onsite staff End of Trip facilities
Professional Development & Training
Friendly, helpful team

About SEAWAY

With over 600 dedicated team members across 20+ locations, SEAWAY is a privately-owned Australian shipping agency and logistics business.

We work in partnership with customers across many sectors including Food & Beverage, Energy, Construction, Marine, Industrial and Mining to offer a full range of freight forwarding services and end-to-end logistics management.

We invest in your professional journey, offering numerous career pathways and progression routes, personalised career development plans and a supportive environment that encourages your growth at every step.

No Agencies please.

How to Apply

All applications must include a resume and cover letter and can be sent to jobs@seaway.com.au or candidates can apply directly via Seek.

Please note: Applicants that we select to interview will be contacted within 4 weeks of receiving an application. If you do not hear from us within this time, please assume your application has been unsuccessful. All successful candidates will be required to complete a National Police Check.

Only Australian/NZ citizens and permanent residents will be considered for this role