IT SUPPORT TECHNICIAN

·         Wholly owned and highly respected Australian group of companies 

·         Supportive culture committed to collaboration, innovation and technical excellence

·         Full time opportunity and a competitive salary

Tyree Transformers is a member of the wholly Australian owned Tyree Group of companies and today is one of Australia’s leading electrical manufacturers operating solely to support the charitable works of the Tyree Foundation.

Our transformers and substations are widely used wherever electricity is generated, stored, transmitted, distributed and applied. Our business continues to grow rapidly as our products are key components of the energy transition in applications including renewable power generation and battery storage, EV fast charging and electrification.

Our success is founded on the passion and commitment of our employees and in return we are proud to provide long-term career opportunities and professional development in a high growth organisation.

Tyree Transformers has grown from strength to strength and we are continuing our steep growth trajectory. To assist in managing this ongoing growth, the Company is seeking an IT Support Technician to fill a permanent vacancy. 

Reporting to the ITC Manager, this role would be well suited to a person looking for a stable and rewarding professional career looking to expand their skills in a growing and evolving business. 

Key Responsibilities: 

·           Interest and aptitude in Information Technology and Communication 

·           Work across a wider team managing multiple priorities of time sensitive tasks. 

·           Troubleshooting various IT technical issues relating to desktop hardware and software, mobile devices (iOS), printing, network connectivity, Windows, Office 365, OneDrive for Business, SharePoint, and other common desktop applications. 

·           Diagnose and troubleshoot technical issues, including account setup and network configuration.

·           Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·           Monitor and change printer consumables (Toner & Drums) as required, ensuring records are kept and replacements ordered.

·           Follow up with Employees to ensure their IT systems are fully functional after troubleshooting

·           Monitor and report on Backup regularity, changing media as required.

·           Document technical knowledge in the form of notes and manuals

·           Work as part of a team, willing to learn and grow in the role

Our current Technology Base

·           Windows 10 & 11, Windows Server 2019, 2022 & 2025

·           Office 365, Adobe Cloud and Autodesk

·           Cisco, Unifi & Dell Networking components

·           Linux, Nginx & Docker

·           NEC PABX, Interquartz Cordless network

·           Datto RMM, EDR and Continuity

·           Veeam Backup

Qualifications & Experience for Success 

·           Certificate III or IV in Information technology – preferably with experience in a technical support role

·           Hands-on experience with Windows in an Active Directory environment – Linux not essential but would be advantageous

·           Proficiency in managing Mobile Device Management (MDM) platforms, including configuration, deployment, and administration of mobile devices.

·           Good understanding of computer systems, mobile devices and other tech products

·           Some experience in managing virtual machine environments using platforms such as Microsoft Hyper-V, VMware ESXi, and vSphere

·           Ability to diagnose and troubleshoot basic technical issues

·           Familiarity with Remote Monitoring and Management applications, preferably Datto

·           Excellent problem-solving and communication skills

·           Ability to provide step-by-step technical help, both written and verbal

Benefits on Offer

·           Reward and Recognition programs

·           Profit Share Scheme

·           Training and Development Programs

·           Corporate Gym Discounts

·           Employee Assistance Program Access 

Tyree is an Equal Opportunity employer, and all suitable applicants are encouraged to apply. Candidates need to be eligible to work in Australia. 

 

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