Ready to say, “Hello” to a new career? 
Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable. 

Position Overview
This exciting opportunity sits within MyWay Travel & Events, part of the Helloworld Travel Group — specialising in premium travel and event packages. From the AFL Grand Final and Ashes Series to Formula 1, global concerts, and world-class theatre, MyWay puts customers at the heart of the world’s biggest events. 

About the Role 
We’re looking for a Technical Business Analyst to join our Wholesale Business Systems team in South Melbourne. 

Reporting to the Head of Technology Architecture – Wholesale Systems, you’ll play a key role in bridging the gap between business and technology. You’ll collaborate with developers, operations, and commercial teams to enhance MyWay’s digital platforms, improve customer experiences, and help deliver innovative new projects. 

What You’ll Do 

• Partner with technical and non-technical stakeholders to capture and document requirements. 
• Translate business needs into clear technical specifications and user stories. 
• Support development and testing of new features and enhancements. 
• Analyse data, workflows, and dependencies to identify improvement opportunities. 
• Produce technical documentation and release notes. 
• Facilitate smooth communication between technology, operations, and commercial teams. 
• Contribute to planning, testing, and implementation of software improvements. 

What You’ll Bring 

You’re a natural problem solver with an eye for detail and a genuine passion for technology and travel. 

To succeed in this role, you’ll need: 

• 2+ years’ experience as a Business Analyst in the travel or technology sector. 
• Understanding of Agile methodologies and discovery practices. 
• Experience with JIRA, MS SQL, and web services (JSON/XML). 
• Familiarity with Global Distribution Systems (Amadeus, Sabre, Travelport). 
• Strong communication, analytical, and stakeholder management skills. 
• Solid Microsoft Office skills (Word, Excel). 

Bonus points for: 

• Exposure to REST/XML APIs, DevOps or CI/CD pipelines. 
• Experience with test automation or programming fundamentals. 
• Understanding of event travel systems or tourism workflows. 

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

• Staff discounts on travel
• Opportunities for discounted family travel
• Regular Staff and Industry Events
• Career progression and support
• Learning and Upskilling opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license. 

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.